Transform Field Service Repairs with 3D
Drive technician productivity and great customer experiences with 3D visualization software, providing access to the right product data and work instructions to field service personnel from any device, anywhere.
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Challenge |
Field service teams must have the right parts in time, and understand how to effect a repair including disassembly, reassembly, and installation of parts.
They're constrained by service repair manuals that typically focus on base configurations, but not adapted to specific customer configuration purchased as a build-to-order. These challenges drive service teams to depend more heavily on experience of individual service technicians and tribal knowledge instead of documented processes.
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Business Impact
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Service delays sideline vital customer equipment that impairs their operations and reduces confidence in your brand. Customers and dealers will do anything to get equipment back online. They will turn to 3rd party parts suppliers and ad hoc repairs that can make a product harder to support over time and may void the warranty.
Total impacts to the OEM and its dealers include increase cost of service, lost service revenue, higher cost of inventory and restocking, high warranty coverage costs, and lost customer loyalty.
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Solution |
Field service teams can support clients better and faster by accessing necessary product and performance data through contextual 3D visualization. Help these teams find the right part the first time with interactive 3D parts catalogs and as-built service instructions to revolutionize field work, diagnosis, and on-site repairs from any device, anywhere.
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Create great customer experiences
Reduce inventory and restocking costs
Improve first-time fix rates- Field Training
- Field Service
- Parts Identification
- Data Integration
DELIVER BEST-IN-CLASS CUSTOMER SERVICE
Stay connected with the latest product data to deliver optimal customer service experiences. Build training applications with an interactive, virtual representation to maintain high-quality training experiences anywhere in the world.
VIRTUAL WORK INSTRUCTIONS AT YOUR FINGERTIPS
Always have accurate, up-to-date product information anywhere in the field or repair facility. Vertex enables dynamic 3D work instructions, aftermarket part and assembly verification, and maintenance and repair documentation. Field teams reduce errors and improve technician safety.
FIND THE RIGHT PART THE FIRST TIME
Leverage data from enterprise sources of truth (e.g., PLM, ERP, Data Lake) to complete repairs faster by increasing aftermarket part order accuracy.
DIRECT INTEGRATION FROM ANY ENTERPRISE SYSTEM
Directly synchronize product configurations with any PLM, ensuring your data aligns with your systems of record - FSM, CRM, IoT, CPQ, or anything else.
In addition, product-related metadata can be synchronized from any enterprise system.
Vertex supports integration with PDM, PLM, ERP, CPQ, FSM, and IoT systems.
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