Differentiate on Customer Experience
Empower customers to have a hands-on engagement experience with you through every aspect of their buyer's journey. From product selection, design, and manufacturing to service and support, instill your customers with the confidence that drives brand loyalty and satisfaction.
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Challenge |
Engineering product data and sales and marketing processes are disconnected, and it's difficult to get engineering resources to support customer-facing engagements.
Sales teams are forced to work with 2D printouts and 'close enough' digital information during the Engineer to Order (ETO) or Configure Price Quote (CPQ) conversations.
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Business Impact
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Sales cycles are lengthened with more meetings required, and it's hard for customers to understand their purchasing options with the risk that they'll be unsatisfied with the final product.
Static 2D images create too much room for error and miscommunication. They complicate the sales process, erode trust, risk order errors, cut into profitability, and prolong sales cycle times.
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Solution |
Provide customers and dealers with rich, interactive 3D visualization of products and parts. Enable real-time collaboration with customers throughout sales, design, service, and support processes.
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Shorten sales cycle and increase close rates
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Create an intuitive, engaging online 3D experience that delights your customers
Increase customer satisfaction and loyalty- Your Entire Product
- Device Agnostic
- Model Interaction
- Vertex Stories
SHARE YOUR ENTIRE PRODUCT
Enable customers and prospects to see a digital representation of the entire product that they intend to purchase - before it's built. This accelerates your sales cycle by simplifying design and configuration decisions, avoids confusion, and ensures alignment on requirements.
ANY DEVICE, ANYWHERE
Ideal for collaborating on mobile and low-power devices that customers may be using, even on the road, in the field, in the air, or on the factory floor with low connection speeds.
CENTRALIZE COLLABORATION
Collaborate with your customers more effectively, in real-time, through annotation and measurement directly on a visual 3D representation of the product configuration they're purchasing. Vertex's powerful online 3D collaboration between customers and sales eliminates the need for many in-person and virtual meetings.
MARKUP, COMMENT, AND TRACK
Streamline communication with 3D snapshots where you can comment, markup, measure, and cross-section together with your customers. Create, track, and resolve issues, attach other file types, and selectively restrict access to sensitive IP.
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